ABOUT US

OUR TERMS AND CONDITIONS

1. Prices: Based on frame size, artwork size and design complexity and ranges from S$30.00 onwards and inclusive of 8% GST ( GST Registration No : M90355895R ).
2. Exclusions: Prices do not include the deco, figurine or accessories used in the pictures.
3. Packaging: With effect from 1 January 2013, boxes will no longer be provided for all frame sizes.  Only frames with size 1 to 10 will be wrapped in sealed clear plastic bags.
4. Cancellation of Orders: Upon Acceptance of artwork design & layout and Confirmation of Order by the Customer, no refund of payment for any cancellation of order(s) thereafter.
5. Delivery Time: 1-3 weeks upon confirmation of frame artwork and layout design. Once frame layout artwork is confirmed and production commences, all subsequent revisions are chargeable and will delay the delivery of the frames.
   
   
6. Express Service Charges: 
   
   An Express Service Charge amounting to 20% of the price of the artwork will be imposed if customers require their artwork to be ready less than 7 calendar days.
   A Super Express Service Charge amounting to 30% of the price of the artwork will be imposed if customers require their artwork to be ready less than 3 calendar days.
   
   
7. Delivery Charges: Free within Singapore for orders amount to S$50.00 and above ( amount after discount if applicable ). With effect from 1 January 2011, a S$5.00 delivery charge will be imposed for orders less than S$50.00. Customers who do not wish to incur the delivery charge can opt to self-collect their items at Suntec Tower 5 or Pasir Ris MRT Station. 
   
   
8. Discount Levels: Different discount levels are offered to 2 groups of customers, namely Returning and New Customers, For returning customers, discounts are based their membership level, 20%, 15%, 12% and 10% for Platinum, Gold, Silver and Bronze members respectively. For new customers who LIKE or FOLLOW Words.in.Frames in Facebook or Instagram, they will enjoy a one-time 5% discount on their 1st purchase.
9. Design Ownership. All artwork designs, be it artworks, pictures or the final frame products are wholly owned by ACROSS Collections and may not be redistributed in any way or under any other name without advance written consent.
10. Publication Rights. ACROSS Collections reserves the exhibition rights and publication rights to the artwork designs in print, broadcast and electronic media without requiring the permission of the customers and without any fee payment. If customers do not wish their artworks to be exhibited or published in print, broadcast and electronic media, please make it known upon confirmation of order.